Assessment Kit-ICPSS00011 Screen Printing Skill Set Class Activity Book aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY2002 Apply food safety procedures FBPOPR2071 Provide and apply workplace information FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes Electives BSBTEC201 Use business software applications FBPOPR2069 Use numerical applications in the workplace FBPOPR2074 Carry out manual handling tasks FBPOPR2089 Operate a production process SIRRMER001 Produce visual merchandise displays SIRXPDK001 Advise on products and services FBPOPR1014 Monitor process operation FBPOPR1015 Participate effectively in a workplace environment FBPOPR1016 Take and record basic measurements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN315 Determine and apply technologies within a telecommunications system ICTTEN317 Locate

replace and assemble engineering components MEM13003 Work safely with industrial chemicals and materials MEM14006 Plan work activities MEM18006 Perform precision fitting of engineering components MEM18020 Maintain hydraulic system components MEM18071 Connect and disconnect fluid conveying system components MEM18002 Use power tools/hand held operations MEM18001 Use hand tools MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM18003 Use tools for precision work MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM18021 Maintain hydraulic systems MEM09002 Interpret technical drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIBLA402D Monitor and control the effects of blasting on the environment RIIBLA301D Conduct surface shotfiring operations RIIBLA305D Conduct secondary blasting RIIBLA205D Store

Assessment Kit-ICPSS00011 Screen Printing Skill Set Class Activity Book aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of