RPL Kit-AVI20219 Certificate II in Aviation (Ground Operations and Service) RII Core units AVIO0015 Undertake physical

Core units AVIO0015 Undertake physical search of cargo and articles AVIO0009 Identify and handle weapons

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Record Tools

Core units FWPCOT3303 Prepare sketches and drawings FWPCOT3304 Take off material quantities FWPTMM3215 Work effectively in the timber systems design industry Elective units FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2205 Follow WHS policies and procedures FWPCOT3305 Interpret and quote from manufactured timber product plans FWPCOT3307 Create drawings using computer aided design software FWPCOT2241 Apply wood and timber knowledge MSMSUP200 Achieve work outcomes MSMSUP390 Use structured problem-solving tools BSBINS302 Organise workplace information BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-AVI20219 Certificate II in Aviation (Ground Operations and Service) RII Core units AVIO0015 Undertake physicalOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information